how does pre-ordering work? +
It’s really simple. You just place an order in the same way you would in any online store. Then, as soon as the product becomes available, we’ll ship it to you.
We’re launching with this pre-order campaign for a couple of reasons. First, because we initially have a limited supply of nipples, we don’t have enough to fill all orders at one time. Second, we want to make sure all our systems like fulfillment and customer support and are working properly before we roll out the full product launch.
what’s the benefit of pre-ordering? +
There are two main benefits of pre-ordering.
First, it moves you to the front of the line to receive the first mōmi bottle sets as they become available. We will be fulfilling orders in the same order we receive them, so the sooner you pre-order, the sooner you receive your mōmi bottle set when it becomes available.
Second, we’re offering free shipping on all bottle sets as an additional perk for pre-ordering.
when will i receive my product if i pre-order? +
We expect to begin fulfilling orders during December 2022. Depending on how many pre-orders we receive, it’s possible that not all pre-orders will be fulfilled during December. We will continue fulfilling pre-orders in the order we receive them until all have been fulfilled.
We will keep you posted by email on the status of your pre-order. If there are additional delays, we will let you know.
when will my credit card or other payment method be charged? +
We will charge your payment method at the time you place your pre-order.
what if there are delays in fulfilling my pre-order? +
We will keep you posted by email on the status of your pre-order. If there are additional delays, we will let you know. If the wait becomes too long for you, you may cancel your pre-order at any time prior to fulfillment by contacting us.You’ll receive a full refund back to your method of payment.
what if i change my mind before my order is fulfilled? +
You may cancel your pre-order at any time prior to fulfillment, no questions asked, by contacting us. You’ll receive a full refund back to your method of payment.
ok, let’s do this – i’m ready to pre-order now! +
That’s great! Just click here to start shopping our collection.
what is the purpose of the mōmi trial program? +
Our product trial program gives us important information on how our products are working, what problems they are solving, what flow rates work best for different babies, and what problems parents and babies are having with our products.
By participating in a mōmi product trial, you not only receive a free mōmi bottle, you also help us solve problems to make life better for other parents and their babies, which is our company mission.
how does the product trial program work? +
We run product trials from time to time. When a product trial is active, you can complete an application online with a link that will be provided on our website and social media channels. After completing the application, you’ll receive an email confirmation.
If you’re selected for participation, you’ll receive a second email inviting you to register. You’ll have a very limited time window in which to complete the registration before your space is offered to another participant. It’s important to respond quickly once you receive the invitation.
what will i have to do if i participate? +
Trial participants complete an online feeding journal survey after each feeding or feeding attempt with the mōmi bottle. The survey takes about five minutes to complete.
Participants are asked to attempt to use the mōmi bottle as baby’s only bottle for a period of three weeks. Babies may continue to breast feed between bottle feedings and bottle-feeding attempts. At the end of the three-week period, participants complete an exit survey online. This survey takes about ten minutes.
If you are experiencing any difficulties during the study, we ask you to communicate directly with us so we can understand the problem and help problem-solve. If the product is defective in any way, we certainly want to be aware of this. Or if you’re having difficulties using the product, we want to understand the experience, and provide support if possible.
what if i don’t complete the study? +
If you have not completed the exit survey by the end of the three-week study period, your payment method will be charged $25 to offset the cost of the bottle you received.
If you have made a good effort to introduce the bottle to your baby and have had to discontinue for any reason before the end of the three-week period, then don’t worry. Your payment method will not be charged as long as you complete the exit survey (even though you weren’t able to continue using the bottle for the full three weeks).
what if my baby doesn’t accept the mōmi bottle during the trial? +
All we ask is that you give it your very best effort. For some babies, it can take a few weeks to become adjusted to taking a bottle. So please don’t give up too easily! We’ve even heard from moms whose babies didn’t accept the bottle during the entire course of the study, but accepted it a month later – to the great relief of the mom!
But if even with your best effort, the baby doesn’t accept the bottle, then don’t worry. As long as you complete the journal entries describing your attempts to introduce the bottle and you complete the exit survey, you will have completed your commitment and your payment method will not be charged.
what if my baby begins losing interest in breastfeeding during the trial? +
We certainly hope that is not the case, but most importantly we do not want the mōmi bottle to disrupt your breastfeeding experience. You are welcome to discontinue the study at that point. Please just complete the exit survey describing what happened. Your payment method will not be charged.
do i have to pay for participating? +
We ask participants to pay $5 at the time of registration to help cover the cost of shipping the bottle set.
Participants who receive a bottle set but fail to complete the exit survey by the end of the three-week study period will be charged an additional $25 to help cover the cost of the bottle set.
what benefit will i receive for participating? +
Each participant receives a complete mōmi bottle starter set (valued at approximately $50), free of charge (except for shipping costs) as long as the participant completes the study.
Participants will also receive their bottles sets before they become available through our pre-order campaign or regular sales. It’s the fastest possible way to receive the mōmi bottle.
More importantly, you’ll receive the satisfaction of knowing you contributed to making the mōmi bottle experience better for other parents and babies.
And, if you’re like some of the moms who’ve participated in previous trials and whose bottle-refuser babies accepted the mōmi bottle, you may just feel like you have gotten your life back!
how are participants selected? +
In each study, we focus on the use and acceptance of the mōmi bottle among distinct groups of babies. These groups are determined based on a number of factors including age, weight, challenges with breast feeding, challenges with using other bottles (if applicable), among others. We establish a target number of participants in each category, and we continue the enrollment campaign until we have received the target number of participants in each category.
i have twins. can i apply for them both to participate in a study? +
We currently aren’t set up to accommodate twin studies. You may apply for one of the twins to participate. You’re welcome to use the single bottle with each of the twins, but your journal entries should carefully reflect your feeding activity with only one of the babies.
i signed up for a mōmi study some time ago and wasn’t selected. should i re-apply? +
We encourage you to re-apply if it has been more than a few weeks since you previously applied. We prioritize selection in part based on how recent the application is. Please re-apply using the same email address as before.
what are my chances of being selected? +
Responses to previous study invitations have been very high, resulting in a relatively low percentage of applicants being invited to participate.
If your primary goal is to receive a mōmi bottle as soon as possible, we encourage you simply to participate in our pre-order program.
If you also want to help us make life better for other moms and their babies by providing feedback on your experience with mōmi, then we really appreciate that and encourage you to apply for participation.
does mōmi guarantee its products? +
Our products are guaranteed to be free of defects in material and workmanship for three months from the date of purchase when used as recommended. If your product is defective, we will replace it at our expense. At our option, we may issue a refund instead.
The mōmi nipple’s soft silicone is not intended to be used as a teething toy. Allowing a baby to gnaw or chew on the nipple excessively may cause the nipple to wear out sooner than expected. Wear and tear caused by excessive gnawing and chewing is not covered by our warranty.
does mōmi offer free shipping? +
Yes, we offer free shipping on purchases of at least $75. We may also occasionally offer free shipping on special purchases.
does mōmi offer financing or payment plans? +
We are pleased to offer payment plans on the purchase of eligible items from our store through our partnerships with Paypal and Affirm. Look for the Paypal and Affirm icons at checkout to divide your purchase into 4 interest-free payments.
what if i didn’t receive my order? +
Once your order is shipped, you will be notified with a shipping confirmation email which contains tracking information for your order. You may reference this email to track your order until delivery.
We provide a shipping insurance option at check-out through our partnership with Route to make sure you’re covered with a free replacement in the event your package is lost, stolen, or damaged on its journey to you. Please review Route’s package protection policies to understand what lost, stolen, and damaged items Route will cover. Unfortunately, we can’t be responsible for any orders that are lost, stolen, or damaged in transit if Route shipping insurance was not purchased.
To file a claim for a lost, stolen, or damaged order, you may file directly through Route’s Resolve Center.
If you purchased your product during our pre-sales period, it may take several weeks for us to begin fulfilling orders. We plan to begin making shipments during December 2022, and orders will be shipped in the order in which we receive them. We’ll keep you posted if there are unexpected additional delays.
what is mōmi’s return policy? +
We will gladly replace products that are found to be defective either upon receipt or within three months of purchase under normal care and use. If you believe you received a defective product, please contact us by email at care@momi.baby. We may ask you to provide photos of the defect to help us understand the problem better. At our option, we may choose to issue a refund instead of a replacement.
my order arrived damaged. what do i do next? +
We’re so sorry about that! We provide a shipping insurance option at check-out through our partnership with Route to make sure you’re covered with a free replacement in the event your package is lost, stolen, or damaged on its journey to you. Please review Route’s package protection policies to understand what lost, stolen, and damaged items Route will cover. Unfortunately, we can’t be responsible for any orders that are lost, stolen, or damaged in transit if Route shipping insurance was not purchased.
To file a claim for a lost, stolen, or damaged order, you may file directly through Route’s Resolve Center.
i believe my mōmi bottle (or nipple) is defective. what do i do next? +
So sorry to hear that! The mōmi nipple involves quite a bit of complex engineering, and on rare occasion a defective one may slip through our rigorous inspection process.
If you believe your mōmi product may be defective, please stop using it immediately to avoid any potential safety risk to your baby. Then email us the details at care@momi.baby. If possible, attach a photo showing the defect. We’ll work with you from there to replace any defective parts at no cost to you. At our option, we may choose to issue a refund instead of a replacement. We may require that you return the defective part (at our expense).
Here are some potential defects we’re aware of:
Nipple collapses during feeding. This can occur if the vents in the nipple aren’t functioning properly to allow air back into the bottle. A vacuum forms in the bottle, eventually causing the nipple to collapse as if being sucked into the bottle. This can make for a very frustrated baby, fighting against that suction to get the milk out!
Milk or formula drips from the vents. The vents are designed to let air in, but to keep liquid from spilling out. If milk is leaking out of either of the two vents in the base of the nipple, please let us know.
Milk duct is malformed. The narrow milk duct that runs through the nipple’s tip should be straight and centered. A slight angle is normal and should not create any problems. If the duct is significantly off-center or has bubbles or bulged areas, that may indicate a defect.
Tip of nipple is plugged. If you find a small silicone plug attached to the tip of the nipple where the milk duct opening should be, that may be a sign of defect.
Small bubbles in the tip of the nipple are normal and don’t cause a problem as long as they’re not connected to the milk duct.
what if my baby won’t accept the mōmi bottle? +
We want you, and most importantly your baby, to love the mōmi bottle. If you or your baby is having difficulty with the mōmi bottle, our experienced team would love to help you troubleshoot by email, phone, or chat. For us, it’s not just about customer support, it’s about supporting moms.
Please reach out to us at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website.
how can i leave a review about the mōmi bottle? +
We would love to hear from you! You will receive a review request by email following your purchase. If you do not receive this email, please reach out to us at care@momi.baby or by voicemail or text to 980-400-6455 so we may send you a new one.
i have a question that’s not covered here. how can I contact you? +
Please reach out to us at care@momi.baby, by chat on our website, or by voicemail or text to 980-400-6455. We usually respond within 24 hours.
how does the referral program work? +
Every person who makes a purchase from our store can join the program as a referrer. After signing up for the program you will receive a dedicated, custom link to share with your friends and network by email or social media posts. Any new customer you refer who then uses that link to complete a purchase of at least $35 from our store (excluding shipping charges and sales tax) can receive $5 off their first purchase. As the referrer, you then receive a coupon code worth $5 off your next purchase of at least $50 at our store.
can i get credit for referring myself as a customer? +
No, you must already have made a purchase in our store to become a referrer, and the people you refer by sharing your personal link must be new customers making their first purchase in our store to receive the discount.
is there a limit to how many referral credits i can receive? +
You may receive up to $200 in referral credits per calendar year but can only use one $5 credit per purchase you make.
can i let my friend use my referral credits? +
Only you can use your referral credits. They can’t be transferred or sold to other people.
where can i find more details about the referral program? +
For more information please refer to the mom2mom Referral Program Terms and Conditions at https://momi.baby/terms-conditions.
how should I introduce the mōmi bottle to my baby? +
Be sure to reference our blog post “How to Introduce a Bottle to Breastfed Baby” for helpful tips on bottle introduction. Some things to keep in mind:
If possible, have someone other than mom offer the bottle at first
Introduce the bottle when your baby is hungry
Let a bit of milk drip out of the nipple before offering it to the baby
It sometimes takes four or five tries (or even more!) for a baby to accept a new bottle. Don’t be discouraged! And we’d love to help you troubleshoot if you run into issues with bottle introduction. Please reach out to us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat on our website. We’ll do our very best to respond within 24 hours.
what’s the best way to sanitize the mōmi bottle and nipple? +
For extra germ removal, we recommend sterilizing your bottle components (including nipple) daily.
Please note that excessive exposure to UV, such as from a UV sterilizer or direct sunlight, may cause the silicone to decay more rapidly. For this reason, we recommend boiling as the preferred method of sterilization.
To sterilize by boiling:
Fill a large, clean pot with enough water to cover the bottle components.
Submerge the freshly washed bottle in the water upside down, making sure there aren’t any air bubbles at the bottom.
Bring the water to a boil.
Boil the bottle for five minutes.
Turn the heat off and remove the bottle using tongs.
Note: The Centers for Disease Control and Prevention (CDC) guidelines indicate that daily sterilization may not be necessary for healthy babies older than three months. Since exposure to excessive heat and UV rays can shorten the life of silicone products, you may want to consider less frequent sterilization if your baby is healthy and older than three months. For more information, read the CDC’s guidance here.
how do i clean the mōmi nipple after use? +
We recommend washing the bottle components in hot sudsy water after each use. Your mōmi bottle set comes with a unique cleaning tool that’s specifically designed to clean the center duct of the mōmi nipple. Please avoid using other objects to clean the inside of the mōmi nipple as they could potentially damage the soft silicone.
how can I tell which flow rate is right for my baby? +
Oh, how we wish we had the magic answer to that! We’ve studied babies by age, weight, and a number of other factors, and there’s just no secret recipe for getting it right every time. That’s why we recommend our starter set as your first purchase. It includes one bottle and three nipples: one of each flow rate (slow, medium, and fast). Once you’ve found the flow rate that’s right for your baby, then you can save money by buying a three-set of bottles with the right flow rate. Our three-sets also include sturdy milk storage caps.
When in doubt, we strongly recommend starting with a slower flow rate and moving up from there if it’s too slow. This will reduce any risk that the introduction of a bottle may interfere with breast feeding.
If you do not begin with our starter set, the following nipple flow recommendations have worked for other mōmi babies.
S (slow) flow nipples tend to work better when:
The baby is a newborn
The baby has not been introduced to other bottles
The baby struggles with choking and gagging when nursing or using other bottles
Mom’s milk production tends to be low
- The baby uses a slow- or extra-slow nipple of a conventional bottle brand
F (fast) flow nipples tend to work better when:
The baby is older than six months
The baby typically consumes more than 4 ounces in a single feeding
The baby has become accustomed to a conventional bottle nipple with medium flow rate or higher
The baby has adapted to a mom with a stronger letdown and more forceful flow of milk. This is often the case when mom has an oversupply of milk.
how can I tell what flow rate my mōmi nipple is? +
Each mōmi nipple is marked with an “S”, “M”, or “F” near the base, just to the left of the word “naturally”.
does the mōmi bottle work for breast milk and formula? +
Yes, the mōmi bottle can be used to feed breast milk or formula. We know that every baby’s feeding journey is different!
how do you recommend warming milk for the mōmi bottle? +
-
Warm breast milk by placing the container of breast milk into a separate container or pot of warm water for a few minutes or by running warm (not hot) tap water over the container for a few minutes.
Do not heat breast milk directly on the stove or in the microwave.
-
Test the temperature of the breast milk before feeding it to your baby by putting a few drops on your wrist. It should feel warm, not hot.
Swirl the breast milk to mix the fat, which may have separated.
If your baby did not finish the bottle, the leftover breast milk can still be used within 2 hours after the baby is finished feeding. After 2 hours, leftover breast milk should be discarded.
how do you recommend warming formula for the mōmi bottle? +
You do not need to warm infant formula before feeding. If you do decide to warm the formula, place the bottle with prepared formula under warm running water or into a bowl of warm water for a few minutes.
Avoid getting water into the bottle or nipple. This could contaminate the prepared formula.
Test the temperature of the formula before feeding it to your baby by putting a few drops on the inside of your wrist. It should feel warm, not hot.
Never warm infant formula in a microwave. Microwaving creates hot spots, which can burn your baby’s mouth.
what if my mōmi nipple is leaking from the vents? +
This could be an indicator of a defect. Please contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
what if my mōmi nipple “caves in” when baby is drinking from it? +
This could be an indicator of a defect. Please contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
what if no milk seems to be coming out when my baby is trying to drink? +
This could be an indicator of a defect. Please contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
is the mōmi bottle bpa-free? +
Yes, all of our products are BPA free.
does the mōmi bottle meet regulatory safety requirements? +
Our products are rigorously tested and independently certified for compliance with applicable safety regulations. This includes testing for physical/mechanical strength and chemical content.
To request a copy of our Children’s Product Certificate, please send a letter of request, with your name and return address, to: Momtech Inc., 2217 Matthews Township Pkwy, Suite D-235, Matthews, NC 28105-4819.
where are mōmi products manufactured? +
Our plastic and silicone components are made in the U.S. and Canada by manufacturers with decades of experience making baby bottles and nipples for some of the country’s leading brands.
Our glass bottles are hand-crafted one at a time with borosilicate glass by a leading Chinese manufacturer, and have been certified to be lead-free and compliant with U.S. regulatory standards.
what if my mōmi nipple is beginning to split or crack? +
Discontinue use immediately and replace with a new nipple.
All silicone products wear out over time. Biting and gnawing, exposure to UV from sunlight or sterilizers, and use of abrasive cleaners are just a few factors that can accelerate the aging of the mōmi nipple. The mōmi nipple is designed to last at least
three months under normal use conditions.
If you believe your mōmi nipple has a manufacturing defect, contact us by email at care@momi.baby, by voicemail
or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
what if my baby’s chewing has begun to cut into the nipple? +
Discontinue use immediately and replace with a new nipple.
what if my mōmi nipple has a small bubble in the tip? +
Small bubbles within the solid silicone tip can occur normally in the manufacturing process, and are not a defect. Large bubbles, particularly those that connect with the milk duct, may indicate a manufacturing defect.
If you believe your mōmi nipple has a manufacturing defect, contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
how often should i replace the mōmi nipple? +
We recommend replacing the mōmi nipple after three months of normal use. If a baby with teeth has chewed or gnawed on the nipple excessively, or if the nipple has been exposed to excessive UV radiation such as from sunlight or a sterilizer, more frequent replacement may be necessary.
why does the mōmi nipple have a single duct? +
When it comes to ensuring that babies can transition from breast to bottle in the most seamless way possible, we experimented to identify the most important factor. We discovered that the baby’s ability to control the flow of milk by compressing the nipple with its tongue was the most important factor to be considered in mōmi’s nipple design.
Our nipple is solid with a single duct that allows your baby to stop the flow of milk through compression with the tongue, just as if they were breastfeeding. Hollow nipples can squirt milk out at exactly the time the baby is trying to stop the flow with the tongue, which requires babies to learn a new way of eating in order to drink from a bottle. This can result in nipple confusion, bottle refusal, and regurgitation.
The single duct also makes the nipple easier to clean, making it more sanitary for baby and more practical for parents. Hooray!
is the mōmi bottle an “anti-colic” bottle? +
The mōmi nipple has two vents in the base designed to let air into the bottle during feeding, reducing the amount of air the baby takes in with the food. This is designed to reduce colic.
why does mōmi only offer a 5 ounce bottle size? +
Since using a mōmi bottle requires the baby to be more active in feeding instead of just passively gulping from a conventional bottle, we find that most babies are satisfied with the amount of milk from a 5oz bottle. However, if your baby needs a larger bottle, the mōmi nipple and bottle collar are compatible with brand-name and generic standard wide-mouth bottles, including Philips Avent and Spectra, among others.
One cost-effective option we’ve tested is the 9-ounce Maymom Wide-Mouth Milk Storage Collection Bottle with Travel Cap and Sealing Ring, available from Amazon.
Note: Spectra is a registered trademark of Mother’s Milk, Inc. Avent is a registered trademark of Koninklijke Philips N.V. Maymom is a registered trademark of Maymom LLC. Momtech Inc. is not affiliated with any of these companies, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products.
the mōmi bottle doesn’t fit in my bottle warmer. what can i do? +
The mōmi nipple and bottle collar are compatible with brand-name and generic standard wide-mouth bottles, including Philips Avent and Spectra, among others. Standard-shaped bottles from these manufacturers can allow you to use your mōmi nipple with a standard bottle warmer.
One cost-effective option we’ve tested is the 4.7-ounce and 9-ounce Maymom Wide-Mouth Milk Storage Collection Bottle with Travel Cap and Sealing Ring, available from Amazon.
Note: Spectra is a registered trademark of Mother’s Milk, Inc. Avent is a registered trademark of Koninklijke Philips N.V. Maymom is a registered trademark of Maymom LLC. Momtech Inc. is not affiliated with any of these companies, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products.
what if my baby needs a larger bottle size? +
The mōmi nipple and bottle collar are compatible with brand-name and generic standard wide-mouth bottles, including Philips Avent and Spectra, among others.
One cost-effective option we’ve tested is the 9-ounce Maymom Wide-Mouth Milk Storage Collection Bottle with Travel Cap and Sealing Ring, available from Amazon.
Note: Spectra is a registered trademark of Mother’s Milk, Inc. Avent is a registered trademark of Koninklijke Philips N.V. Maymom is a registered trademark of Maymom LLC. Momtech Inc. is not affiliated with any of these companies, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products
is the mōmi nipple compatible with breast pumps? +
Absolutely! Both our glass and plastic bottle bases are compatible with Spectra pumps and other pump systems that use standard wide-mouth bottles. We also carry a medela breast pump adapter to allow mōmi bottle bases to connect to Medela breast pumps.
Note: Spectra is a registered trademark of Mother’s Milk, Inc. Medela is a registered trademark of Medela Holding AG, Switzerland. Momtech Inc. is not affiliated with any of these companies, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
