What is mōmi’s return policy? +
We want you, and most importantly your baby, to love the mōmi bottle. In our research, XX% of babies have accepted our bottle—helping breastfeeding flow a little easier for everyone. If you or your baby is having difficulty with the mōmi bottle, we would love to help you troubleshoot with our experienced team over email, phone, or chat. For us, it’s not just about customer support, it’s about supporting moms. Please reach out to us at support@momi.baby, [phone], [any other resource?].
Some babies may not take to the mōmi bottle no matter what. Everyone’s got their own preferences after all—even those under a year old. If you’re not completely satisfied with your mōmi bottle, we accept returns of single bottle sets purchased from mōmi.baby within 30 days of their purchase date. To initiate a return, please email us at ______. We will create a return shipping label for you to use and will send it your way.
As soon as we receive your return, we’ll issue your refund, minus the cost of return shipping and handling. Please note that 3-bottle sets are ineligible for a refund. We encourage you to try a single mōmi bottle before committing to the whole set.
Returned nipples and bottles will be sanitized and put to great use. Our charity partner, Tess Unlimited, distributes donated nipples and bottles to families in Guatemala who have a baby born with a cleft lip or palate.
My order arrived damaged. What do I do next? +
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I have a question about the return and refund policy that’s not covered here. Who should I talk to? +
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How do I clean the mōmi nipple after use? +
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What’s the best way to sanitize the mōmi bottle and nipple? +
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Boiling Sterilization +
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product testing & results
What product testing have the mōmi bottles undergone? +
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How do I know which flow is right for my baby? +
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Does the momi bottle work for breastmilk and formula? +
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Why does the mōmi nipple have a single duct? +
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Is the mōmi bottle compatible with any breast pumps? +
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